Frequently Asked Questions (FAQs)
Frequently Asked Questions
Have a question? We've got answers! If you can't find what you're looking for, feel free to contact us at zaylocart454@gmail.com.
🛒 Ordering
How do I place an order?
Simply browse our collection, select the product you love, and click "Add to Cart". Follow the checkout steps to complete your order securely.
Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of placing it. Please contact us immediately at support zaylocart454@gmail.com and we will do our best to help.
🚚 Delivery
Do you offer free delivery?
Yes! We offer free delivery on all orders across the UK.
How long does delivery take?
Delivery takes 5-7 working days. For large furniture items such as wardrobes, delivery may take up to 14 working days. You will receive a tracking number once your order is dispatched.
Do you deliver outside the UK?
Currently, we only deliver within the United Kingdom. We hope to expand internationally in the future.
📦 Products
What types of furniture do you sell?
We specialise in two categories:
- Wardrobes — including 4-door wardrobes, mirror wardrobes, and white mirror wardrobes
- Tables — including farm tables, round wood tables, and square patio tables
Are your products made from real wood?
Yes, our furniture is crafted from high-quality solid wood and premium materials, designed to be durable and long-lasting.
Do the products come assembled?
Most of our furniture comes flat-packed with easy-to-follow assembly instructions. Some larger items may be delivered fully assembled — this will be mentioned in the product description.
↩️ Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, please contact us within 30 days of delivery and we will arrange a return or exchange.
How do I return an item?
Contact our support team at support@zaylocart.com with your order number and reason for return. We will guide you through the process.
When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 5–7 working days to your original payment method.
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Absolutely. All transactions are processed through Shopify's secure payment system with SSL encryption to keep your data safe.
📞 Contact Us
Still have questions? We're here to help!
Company name: zaylocart
Company Phone number: +447482330597
Company Email: zaylocart454@gmail.com
Company Physical address: zaylocart, United Kingdom House, London W1W 8BB, United Kingdom
